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Shipping & Returns

 

Shipping

We ship to Australian addresses via either Australia Post, Couriers Please or TOLL Ipec and most international addresses via Australia Post or DHL. 

Returns

Products may only be returned because they are: incorrectly ordered, are faulty, or damaged in transit to you. Returns will not granted based on the flavour of a product.

You must open your package from us immediately on receipt to inspect items are correct and accounted for. You need to carefully inspect for any signs of damage at this time. If you received damaged goods from us notification is required immediately. My Gut Wellness must be notified of a return request within seven days of the customer receiving the goods.

In all instances an RGA (Returned Goods Authority) must be issued by us prior to goods return, regardless of reason. Goods returned without an RGA may not be accepted. You will need to contact us to receive a copy of our RGA.

All returned goods that are not as a result of damage in transit or faulty goods (eg. incorrectly ordered) must be sent at your expense. Re-issued goods will also be sent to you at your expense. We strongly recommend the use of insured couriers for your protection. Returned items must be packaged as well as or better than when the item was received.
Returns fall into two categories

  1. Incorrectly ordered.
  2. Faulty or damaged in transit to you.

1: Policy regarding incorrectly ordered.

Goods returned incorrectly ordered must be in perfect, UNUSED & UNDAMAGED resalable condition accompanied by the original invoice. Goods returned that you incorrectly ordered are subject to a 15% restocking charge where a refund is desired. No restocking fee applies if a subsequent order to the same or greater value is placed, or alternatively a credit to that value can be placed on your account for future use within a maximum time period of 12 months. FREIGHT CHARGES WILL NOT BE REIMBURSED.

If incorrectly ordered My Gut Wellness will not accept the return of product if a product shows signs of use as they cannot be resold as new.

It is your responsibility to determine that the product ordered is correct. If you are unsure about a product you wish to purchase, please contact us BEFORE you order. The staff at My Gut Wellness are happy to assist.

2. Policy regarding faulty request or parts broken in transit to you.

Faulty goods returned will be examined and will be further tested. Warranties will be given for failure of goods when due to a manufacturing defect but not if goods are damaged due to improper handling or use. Replacement will be determined in accordance with the Australian Consumer Law – major & minor failure. Damage or failure as a result of any other cause is not warrantable. Goods returned that are found to have no fault, will be returned to you at your expense.

Freight

We ship all goods via Australia Post or DHL. We endeavour to protect all goods against damage.

We reserve the right to vary the freight cost from that shown in the shopping cart in instances where goods are being sent to regions deemed remote, isolated, not serviced or for heavy or large items. Any variation will require us to notify you prior to despatch.

Approximate Freight Costs:

Freight is calculated in the shopping cart automatically using the following for Australian locations:

  • Postpack - Small packages not exceeding 500g is $9.95 to most Australian locations.
  • Satchel Bags - Small packages over 500g not exceeding 3kg - maximum $14.95 to most Australian locations
  • Satchel Bags - Small packages over 3kg not exceeding 5kg - maximum $19.95 to most Australian locations
  • Satchel Bags - Small packages over 5kg not exceeding 5.5kg - maximum $24.95 to most Australian locations
  • Satchel Bags - Small packages over 5.5kg not exceeding 8kg - maximum $34.95 to most Australian locations
  • Satchel Bags - Small packages over 8kg not exceeding 10kg - maximum $39.95 to most Australian locations

 Freight costs to international locations are calculated at the checkout.

Delivery Times

Delivery times within Australia vary greatly dependant on destination. Expect 1-10 working days; most orders that weigh less than 5kg are 1-7 day delivery for Australian destinations. If you require the fastest possible delivery method, please contact us, or make a reference in the order process.

We do not guarantee immediate dispatch. If the item is not currently on the shelf, we may need to order goods to replenish stock which may take from 1-10 days. Once in stock we will then contact you to keep you informed of shipping times.

 

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